Altify | Your Key Questions Answered

This Q&A aims to offer insights into the launch of Altify, highlighting its position as a fintech venture offering diverse alternative investments. Covering key aspects, such as Altify's unique features, strategic vision, plans for extensive crypto offerings, and efforts to address the wealth gap. 

Q1: What new products and features does Altify offer?

Altify enhances the investing experience for all Revix users from day one. 

Altify offers you:

  • Reduced fees — as low as 0.25%.
  • Better crypto prices — thanks to Altify’s advanced multi-exchange trading system.
  • More investment options to explore — including new ETF-style Crypto Bundles.
  • Trust the highest level of security through Altify's Fireblocks crypto custody partnership.
  • Set and forget with Altify’s new savings plan (Recurring Buys) functionality.
  • Loads more!

Keep an eye out for more exciting features!

Visit Altify’s Website by visiting www.altifyinvest.com 

Q2: Why did Revix join Altify?

Revix's choice to join Altify was driven by a shared vision with Coinpanion, an Austrian leading investment platform, and BitFund, a South African crypto investing platform.

The move aligns with the goal of making lucrative alternative investments accessible beyond crypto and seizing opportunities in international markets.

By joining Altify, we enhance our users' investing experience with an upgraded platform, lower fees, a broader range of investment opportunities and features, together with enhanced security. 

Leveraging Revix’s focus in the African market and Coinpanion’s strong presence in Europe, Altify is well-positioned to disrupt multiple geographies.

Q3: What is Altify’s long term ambition?

To become the go-to alternative investing and saving super app. Altify wants to democratise access to lucrative alternative investment opportunities that have historically only been accessible by the ultra-wealthy.

By breaking down the barriers in a market that’s traditionally been closed off to the everyday person, Altify aims to fulfil their mission of increasing the net worth of our generation by unlocking new avenues for wealth creation that are both sustainable and impactful.

Q4: Who is the CEO of Altify?

Sean Sanders, formerly Revix’s CEO & Founder, is the CEO of Altify.

Q5: Are my Revix investments automatically transferred across to Altify?

Yes, you can log in to your Altify account with the same credentials that you used for your Revix account. All of your assets held with Revix are immediately available on the Altify platform.

The Revix app and web platform are similar to Altify's, as Altify is utilising Revix's technology and its well-established financial and regulatory infrastructure. As a Revix user, this means you'll keep interacting with the same South African company, and you can continue using your existing Revix bank and crypto wallet accounts for deposits, under the same Terms of Service. Importantly, your assets with Revix remain securely managed by Fireblocks, so there's no need for a physical transfer to another account, ensuring your peace of mind.

Log in to your Altify account by heading over to www.altifyinvest.com or download the Altify mobile app from the Google Play or Apple App stores.

If you already have the Revix mobile app installed then all you’ll need to do is update your app to the latest version. Updating is easy. Simply head to your app store > choose the Revix app > tap Update.

Q6: How are my investments impacted by Revix joining Altify?

Your investments are not impacted at all. You can log in to your Altify account with the same credentials that you used for your Revix account and you’ll find your investments, cash balances, transaction histories and preferences are exactly the same as they were with Revix.

Q7: Where can I download the Altify mobile app?

You can download the Altify app on the Apple Store or from Google Play

If you don’t have an Apple or Android operating system then you can use our web application at www.altifyinvest.com through your web browser. 

Q8: Can I use my Revix login details for Altify?

Yes, there are no changes to your login information.

Q9: Do I have to update my 2FA to access Altify?

No, you don’t need to update your 2FA login details to login to your Altify account.

However, we strongly recommend you rename your 2FA account to Altify from Revix in your authentication application.

Using Google Authenticator? You can read instructions here.

Using Authy? You can read instructions here.

If you don’t have an authentication app we recommend downloading one. Then simply login to your Altify account navigate to the Profile section > Security > choose ‘Enable 2FA’.

Q10: Have there been any changes to the Terms of Service?

Yes, The key distinction between Altify's and Revix's Terms of Service is that Altify's are fully compliant with all EU regulations. To explore Altify’s Terms of Service in detail, please click here.

Please note that your continued use of the Altify platform implies that you have read, understood, and agreed to these updated terms.

Q11: Are there any tax consequences due to the merger?

No, as a Revix investor you won't face any tax issues due to the merger since the same South African company you've been dealing with at Revix will still engage with you within the Altify Group. 

Q12: What fees does Altify charge?

Altify offers a more cost-effective fee structure compared to Revix with 50% lower buy and sell fees.

Altify charges no monthly account fees, management fees, cryptocurrency storage fees, and even account opening fees.

Altify fees vary based on your Rewards Level with up to a further 50% off fees when you reach its VIP Rewards level.

All Altify fees can be viewed here.

Q13: Are my Revix Rewards level and Revix points carried over to Altify?

Yes, your Rewards level and points will remain the same as they were on Revix. The rewards system is identical to the rewards program that Revix had.

Q14: Can I still access my transaction history?

Yes, you can access your full transaction history.

Q15: How will customer support change?

There will be no changes to how customer support works. 

You can reach out to our dedicated customer support team either through the live chat on our website or via email at support@altifyinvest.com

Q16: How do I access my portfolio on Altify?

You can download the app on the Apple Store or from Google Play, log into your account and you’ll be able to view your portfolio. Alternatively, you can log into your account at www.altifyinvest.com and view your portfolio from there.

Q17: Will the Altify platform be available in my country?

Although Altify is a global company, there are specific jurisdictions in which Altify does not operate. These countries we do not service include: Cuba, Iran, Iraq, Italy, Japan, Lebanon, Libya, Nigeria, North Korea, Pakistan, Poland, Russia, Sudan, Syria, Ukraine, the USA, and Yemen.

Q18: What happens to my pending withdrawals and deposits?

Any withdrawals and deposits that haven’t been processed before the migration will be cancelled. You can reinitiate the transaction. If you have any questions or concerns, please reach out to the support team via the live chat, alternatively you can reach via email at support@altifyinvest.com.

Q19: How do I report a problem or issue with Altify?

If you are experiencing any problems or issues with Altify, please reach out on our live chat on our website, alternatively you can reach out to us via email at support@altifyinvest.com.

Q20: Will Altify continue to support the assets previously available on Revix?

Yes, all Crypto Bundles and cryptocurrencies will be available on the Altify platform. 

Q21: What happens to my stored payment details?

Your saved payment information will be transferred where possible. If not possible, you may need to load your details.

If you have any other questions, please feel free to reach out to support team via email at support@altifyinvest.com

Altify | Your Key Questions Answered

Brett Hope Robertson

Published

November 30, 2023

By 

Brett Hope Robertson

This Q&A aims to offer insights into the launch of Altify, highlighting its position as a fintech venture offering diverse alternative investments. Covering key aspects, such as Altify's unique features, strategic vision, plans for extensive crypto offerings, and efforts to address the wealth gap. 

Q1: What new products and features does Altify offer?

Altify enhances the investing experience for all Revix users from day one. 

Altify offers you:

  • Reduced fees — as low as 0.25%.
  • Better crypto prices — thanks to Altify’s advanced multi-exchange trading system.
  • More investment options to explore — including new ETF-style Crypto Bundles.
  • Trust the highest level of security through Altify's Fireblocks crypto custody partnership.
  • Set and forget with Altify’s new savings plan (Recurring Buys) functionality.
  • Loads more!

Keep an eye out for more exciting features!

Visit Altify’s Website by visiting www.altifyinvest.com 

Q2: Why did Revix join Altify?

Revix's choice to join Altify was driven by a shared vision with Coinpanion, an Austrian leading investment platform, and BitFund, a South African crypto investing platform.

The move aligns with the goal of making lucrative alternative investments accessible beyond crypto and seizing opportunities in international markets.

By joining Altify, we enhance our users' investing experience with an upgraded platform, lower fees, a broader range of investment opportunities and features, together with enhanced security. 

Leveraging Revix’s focus in the African market and Coinpanion’s strong presence in Europe, Altify is well-positioned to disrupt multiple geographies.

Q3: What is Altify’s long term ambition?

To become the go-to alternative investing and saving super app. Altify wants to democratise access to lucrative alternative investment opportunities that have historically only been accessible by the ultra-wealthy.

By breaking down the barriers in a market that’s traditionally been closed off to the everyday person, Altify aims to fulfil their mission of increasing the net worth of our generation by unlocking new avenues for wealth creation that are both sustainable and impactful.

Q4: Who is the CEO of Altify?

Sean Sanders, formerly Revix’s CEO & Founder, is the CEO of Altify.

Q5: Are my Revix investments automatically transferred across to Altify?

Yes, you can log in to your Altify account with the same credentials that you used for your Revix account. All of your assets held with Revix are immediately available on the Altify platform.

The Revix app and web platform are similar to Altify's, as Altify is utilising Revix's technology and its well-established financial and regulatory infrastructure. As a Revix user, this means you'll keep interacting with the same South African company, and you can continue using your existing Revix bank and crypto wallet accounts for deposits, under the same Terms of Service. Importantly, your assets with Revix remain securely managed by Fireblocks, so there's no need for a physical transfer to another account, ensuring your peace of mind.

Log in to your Altify account by heading over to www.altifyinvest.com or download the Altify mobile app from the Google Play or Apple App stores.

If you already have the Revix mobile app installed then all you’ll need to do is update your app to the latest version. Updating is easy. Simply head to your app store > choose the Revix app > tap Update.

Q6: How are my investments impacted by Revix joining Altify?

Your investments are not impacted at all. You can log in to your Altify account with the same credentials that you used for your Revix account and you’ll find your investments, cash balances, transaction histories and preferences are exactly the same as they were with Revix.

Q7: Where can I download the Altify mobile app?

You can download the Altify app on the Apple Store or from Google Play

If you don’t have an Apple or Android operating system then you can use our web application at www.altifyinvest.com through your web browser. 

Q8: Can I use my Revix login details for Altify?

Yes, there are no changes to your login information.

Q9: Do I have to update my 2FA to access Altify?

No, you don’t need to update your 2FA login details to login to your Altify account.

However, we strongly recommend you rename your 2FA account to Altify from Revix in your authentication application.

Using Google Authenticator? You can read instructions here.

Using Authy? You can read instructions here.

If you don’t have an authentication app we recommend downloading one. Then simply login to your Altify account navigate to the Profile section > Security > choose ‘Enable 2FA’.

Q10: Have there been any changes to the Terms of Service?

Yes, The key distinction between Altify's and Revix's Terms of Service is that Altify's are fully compliant with all EU regulations. To explore Altify’s Terms of Service in detail, please click here.

Please note that your continued use of the Altify platform implies that you have read, understood, and agreed to these updated terms.

Q11: Are there any tax consequences due to the merger?

No, as a Revix investor you won't face any tax issues due to the merger since the same South African company you've been dealing with at Revix will still engage with you within the Altify Group. 

Q12: What fees does Altify charge?

Altify offers a more cost-effective fee structure compared to Revix with 50% lower buy and sell fees.

Altify charges no monthly account fees, management fees, cryptocurrency storage fees, and even account opening fees.

Altify fees vary based on your Rewards Level with up to a further 50% off fees when you reach its VIP Rewards level.

All Altify fees can be viewed here.

Q13: Are my Revix Rewards level and Revix points carried over to Altify?

Yes, your Rewards level and points will remain the same as they were on Revix. The rewards system is identical to the rewards program that Revix had.

Q14: Can I still access my transaction history?

Yes, you can access your full transaction history.

Q15: How will customer support change?

There will be no changes to how customer support works. 

You can reach out to our dedicated customer support team either through the live chat on our website or via email at support@altifyinvest.com

Q16: How do I access my portfolio on Altify?

You can download the app on the Apple Store or from Google Play, log into your account and you’ll be able to view your portfolio. Alternatively, you can log into your account at www.altifyinvest.com and view your portfolio from there.

Q17: Will the Altify platform be available in my country?

Although Altify is a global company, there are specific jurisdictions in which Altify does not operate. These countries we do not service include: Cuba, Iran, Iraq, Italy, Japan, Lebanon, Libya, Nigeria, North Korea, Pakistan, Poland, Russia, Sudan, Syria, Ukraine, the USA, and Yemen.

Q18: What happens to my pending withdrawals and deposits?

Any withdrawals and deposits that haven’t been processed before the migration will be cancelled. You can reinitiate the transaction. If you have any questions or concerns, please reach out to the support team via the live chat, alternatively you can reach via email at support@altifyinvest.com.

Q19: How do I report a problem or issue with Altify?

If you are experiencing any problems or issues with Altify, please reach out on our live chat on our website, alternatively you can reach out to us via email at support@altifyinvest.com.

Q20: Will Altify continue to support the assets previously available on Revix?

Yes, all Crypto Bundles and cryptocurrencies will be available on the Altify platform. 

Q21: What happens to my stored payment details?

Your saved payment information will be transferred where possible. If not possible, you may need to load your details.

If you have any other questions, please feel free to reach out to support team via email at support@altifyinvest.com

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