AI Chat Assistant

What is Altify’s AI Chat Assistant?

Ali is Altify’s AI Chat Assistant — our automated chat support. Think of it as a fully automated AI that gives quick, helpful answers.

It uses algorithms to understand, summarise, predict, and create text based on what it's been trained on.

When you use it, you're talking to a fully automated service, not a person.

By using our AI Chat Assistant, you're confirming you've read and understood our Chat Terms of Service as well as this information. If anything here doesn't sit right with you, please don't proceed with using it.

Here’s what’s important to know about using our AI Chat Assistant:Your Privacy Matters:

  • Please take a moment to read our Customer Privacy Notice alongside this. It gives you the full picture of how we collect, use, and keep your personal information safe.
  • Your Choice: Using the AI Chat Assistant is entirely up to you. If you'd prefer to speak with a member of our team at any point, just type ‘live agent’ into the chat, and we’ll connect you.
  • Information, Not Advice: The answers you get from the AI Chat Assistant are for general information only. They aren't intended as investment, financial, tax, or legal guidance, and you shouldn't treat them as such. Also, remember it doesn't know your specific financial situation or goals.
  • Understanding Its Boundaries: Our AI is still learning, so it has some limitations:
    • Accuracy Cannot be Guaranteed: It might not always get things completely right or give you the most relevant answer. If something feels off, it’s always best to double-check with a live agent.
    • Potential for Bias: Because of the data it’s been trained on, the AI could sometimes show unintentional biases. We’re working on making it fairer over time.
  • Keep it Altify-Related: Please only use the AI Chat Assistant for questions directly related to your Altify account and the services we provide. Let’s keep the conversation focused on what we can help you with.
  • For Sensitive Matters, Speak to a Person: If your query involves sharing detailed personal information or specific transaction details, it’s always more secure and effective to chat with a live agent. They’re better equipped to handle sensitive information.